Terms and Conditions of the Learning Management System (“Thinkific”)

Terms and Conditions for Online Courses

Last modified Aug 1, 2025

1. Introduction Welcome to The Advocacy Academy (“Company,” “we,” “our,” or “us”). By purchasing and accessing our online courses, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before enrolling.

2. Enrollment and Access

  • Enrollment in a course grants you a non-transferable, limited license to access the course materials for personal, non-commercial use.

  • Courses with a live component cannot be transferred to a future date. 

  • Access to course materials is provided for a specified duration as stated at the time of purchase.

  • Sharing login credentials or course content with others is strictly prohibited.

3. Payments and Refunds

  • All course fees must be paid in full before access is granted.

  • Payments are non-refundable unless otherwise stated in our refund policy (see Appendix A).

  • Registrations cannot be transferred to another course or to another person unless otherwise stated in our transfer policy (see Appendix B).

  • We reserve the right to offer discounts or promotional pricing at our discretion.

4. Intellectual Property

  • All course materials, including videos, text, graphics, and downloadable content, are the intellectual property of The Advocacy Academy and are protected by copyright laws.

  • You may not copy, distribute, modify, or create derivative works without prior written consent from us.

5. Code of Conduct

  • Users must engage respectfully and professionally in any discussion forums, webinars, or other interactive features.

  • Harassment, abusive language, or disruptive behavior will not be tolerated and may result in account suspension or termination.

6. Disclaimers and Limitation of Liability

  • Our courses are provided for educational purposes only. We make no guarantees regarding outcomes or results.

  • We are not responsible for any technical issues that may prevent access to course content, though we will make reasonable efforts to resolve them.

  • To the fullest extent permitted by law, we disclaim any liability for damages resulting from your use of our courses.

7. Modification of Terms

  • We reserve the right to modify these terms at any time. Any updates will be posted on our website, and continued use of our courses constitutes acceptance of the revised terms.

8. Contact Information If you have any questions about these terms, please contact us at Training@AdvocacyAcademy.org. 


Appendix A. Refund Policy for Online Courses

1. Overview We strive to provide high-quality online courses and want you to be satisfied with your purchase. Generally, our courses are nonrefundable. However, if you are not satisfied, you may be eligible for a refund under the following conditions.

2. Eligibility for Refunds

  • Refund requests must be made within 3 days of purchase.

  • To be eligible for a refund, you must not have completed more than 20% of the course content.

  • Only “on demand” courses are eligible for refunds. Course with a live component (on Zoom or a similar platform) are never, under any circumstances, eligible for refunds, even if the live session has not occurred yet.

  • Courses purchased during promotional or discounted periods may not be eligible for refunds unless otherwise specified.

  • Refunds are not available for courses that include downloadable content that has already been accessed.

3. How to Request a Refund

  • To initiate a refund request, please contact our support team at Training@AdvocacyAcademy.org. with your order details and reason for the refund request.

  • We may request additional information to process your request.

4. Processing of Refunds

  • If approved, refunds will be processed within 7 business days.

  • Refunds will be credited back to the original payment method used during purchase.

  • We are not responsible for any transaction fees or processing delays imposed by your payment provider.

5. Exceptions

  • We reserve the right to deny refund requests, as our general policy is that courses are nonrefundable.

  • In cases of account misuse or policy violations, refunds will not be granted.

  • If a course is discontinued or removed, refunds may be issued at our discretion.

6. Changes to This Policy

  • We may update this refund policy periodically. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.

Appendix B. Transfer Policy

  1. Scope: This policy applies exclusively to live training registrations. On-demand courses are non-refundable and non-transferable under all circumstances.

  2. Transfer Eligibility: Registered participants may transfer their live training registration to another scheduled training session under the following conditions:

    1. Transfer to a training of equal or lesser value only;

    2. The course to which the registered participant wishes to transfer has enrollment space available;

    3. One transfer per original registration (a registration cannot be transferred more than once);

    4. Transfer requests must be submitted at least 48 hours before the original training date.

  3. Ineligible Transfers:

    1. Transfers to trainings of higher value;

    2. Transfers requested less than 48 hours before the original training;

    3. Second or subsequent transfer requests for the same registration;

    4. Transfers between different training topics/curricula.

    5. The “Advanced MI Practice Session” is never eligible for transfers because the group size is very small (typically 4-8 people). It is important that every member of the group attend on the date for which they purchased.

  4. Transfer Process:

    1. Request Submission: Email Training@AdvocacyAcademy.org with: Original registration confirmation number, Preferred new training date(s), Reason for transfer (optional)

    2. Processing: Requests will be processed within 24 hours of receipt

    3. Confirmation: New registration details will be sent via email upon approval

  5. Fees

    1. Transfer Fee: $25 per registration transfer (non-refundable)

    2. Payment: Transfer fee must be paid before the new registration is confirmed

    3. Value Difference: If transferring to a lesser-value training, no refund will be issued for the difference

  6. Important Notes

    1. Availability:

      1. Availability of enrollment space: Transfers are subject to space availability in the requested training;

      2. Availability of the course itself: Transfers are subject to the available of the course in the training calendar. Some Advocacy Academy live courses are designed for rare special topics that we do not offer on an ongoing basis. If the course of interest is not available, the Advocacy Academy cannot approve the transfer.

    2. No-Show Policy: Failure to attend the original training without requesting a transfer forfeits the registration fee

    3. Group Registrations: Each individual registration within a group booking requires a separate transfer fee

For any further questions, please contact us at Training@AdvocacyAcademy.org.